The Water Utility Sector is one that we at Alpha Swanson have a large amount of experience with. Having worked for several utility companies we understand the statutory frameworks and customer relationship management drivers required to deliver performance. This industry is highly regulated and monitored by the Drinking Water Inspectorate (DWI), Office of Water Services (Ofwat) and the Environment Agency (EA). These regulators support companies to deliver the best possible service and as such standards are maintained. Clients expect their supply chain to have similar levels of competence and customer service, so they are increasingly looking for some or all of the following: ISO9001, ISO14001, ISO27001 and ISO45001 as part of their selection and award process.
Water – What We do
We help companies in the water utility sector to achieve their desired UKAS accredited certificated ISO standard or IMS. We can also work with companies who may not be quite ready for ISO to achieve an applicable SSIP Scheme such as CHAS, SMAS or Safe Contractor to name a few.
Water – Initial Discussions
We will discuss with you your objectives and reasoning for looking at ISO. We will explain the process of implementing a Quality, Environmental, Data Security and Health and Safety management standard, either individually or as part of a combined Integrated Management System (IMS).
We will go into detail about what we will do and most importantly what you will be required to do to build the system and how maintain it.