Quality, Environmental, Safety and Health (QESH) are important subjects in every sector and the leisure industry has its own unique risks and challenges. Depending on the exact nature of your business, you will have to consider some or all the following:
- Risk assessment
- Staff training
- Food management
- Fire and other emergency procedures, including drills
- Noise pollution and other disturbance of neighbours
- Data security and protection, including GDPR
- Adaptation for disabled and visually impaired clientele
- Employee, attendee and performer safety
- Brand image
- Waste management
- First aid and/or lifeguard provision
- Safety signage and signals
- Accident and incident reporting
- Use of pyrotechnics, lighting and sound equipment
- Water and wastewater management
- Manual handling and work at heights
- Data management and protection, including GDPR
These are just some of the areas that may require your attention and managing them all effectively can be a challenge.
A management system can help you meet such challenges, in that formalises your processes, organises your documentation and streamlines your operations. This makes it easier for you to manage your business efficiently and ensure you are complying with relevant legislation and regulations.
An Integrated Management System (IMS) brings together all your policies, procedures, processes and documentation into one place. This helps you manage each element more effectively, identify risk more easily and monitor compliance. It also makes it easier for your staff to use, as they only need to look in one place.
Effective management systems are a key component of achieving UKAS accredited ISO certifications such as ISO9001, ISO14001, ISO27001 and ISO45001. In customer-facing industries, being able to demonstrate these high standards can give you a competitive edge. You provide assurance to your customers and employees that you are delivering quality services and promoting a safe environment.
How Alpha Swanson can help businesses in the leisure industry
You may think that creating a management system that covers so many areas of QESH is an overwhelming task, but you might be surprised. Whether you already have existing systems that would benefit from being integrated, or you need something creating from scratch, we can help. We will create a bespoke system that is fully relevant to your business. This can help you deliver a quality service, in an environmentally sustainable manner, whilst keeping everyone safe and your information secure.
Once your system is in place, we can help you achieve the certifications that will add the most value to your business. We have a proven track record of assisting clients in achieving UKAS accredited certification to ISO9001, ISO14001, ISO27001 and ISO45001.
To find out more about our QESH services for the leisure industry, get in touch.